community management top tips

Turning Negative Reviews Into Positive Brand Experiences

Turning Negative Reviews Into Positive Brand Experiences

No one likes when negative comments come along on social media, but they can happen from time to time. So, how should brands respond? You have three options: You can respond in a caring, understanding way and help resolve the issue; you can ignore it and hope they go away (not a good idea); or… Continue Reading Turning Negative Reviews Into Positive Brand Experiences

5 Social Media Community Management Tips for Manufacturing Marketers

5 Social Media Community Management Tips for Manufacturing Marketers Manufacturing Marketing from CGT Marketing

Since a large portion of your audience is seeking and sharing technical information on social media, it’s important to remember that a critical element of an effective social media program is community management. It’s often overlooked or not attended to on a consistent basis, yet it remains a key step to increasing engagement, which eventually… Continue Reading 5 Social Media Community Management Tips for Manufacturing Marketers