7 Social Media Community Management Tips to Start Using Today
To some, social media is a mere platform to share your photos of artisanal pastries and organic soy…
Tag: customer service
New Social Media Research
If you’re marketing a business in 2014, you’ve simply got to have a presence on social media. Social…
Good Customer Service Can Save a Tough Situation, Even on Twitter
We’ve written before about how important it is to keep track of customer service on social media. Especially…
Don't Let Tweets Fall on Deaf Ears
According to results of a study conducted in early 2013, 71 percent of major retailers who are active…
A Guaranteed Way to Keep Customers and Clients for Life
There’s a reason Starbucks can increase its coffee prices and face little resistance because of it: simply, the…
Does Your Company Have a Gold Standard of Service?
In all business categories, the defining decision a customer or client makes in determining whether to purchase from…
