In all business categories, the defining decision a customer or client makes in determining whether to purchase from you or your competition comes down to one single element: service – the overall experience and delight of dealing with your company. How you structure your customer service experience is a critical part of your marketing plan,… Continue Reading Does Your Company Have a Gold Standard of Service?
Most (if not all) members of the media have personal Twitter accounts. Search for and follow ones that report for news organizations local to your business. Develop relationships with them by retweeting their tweets and @-ing them with relevant links. If you do this enough times (while not bombarding them with information), they’ll see you… Continue Reading Using Twitter to Your Advantage: Part 4 – Twitter for Public Relations
Twitter can be a powerful tool to drive visitors to your website. It’s a way to get short (140 character) messages out there to hundreds, if not thousands, of people. Here are some other uses of Twitter: Researching in real-time about a current event, trend or business. Promoting news for your business or organization. Developing… Continue Reading Using Twitter to Your Advantage: Part 1